To avoid the supply chain limits during the crisis, we re-opened our VISMIN depots in Iloilo, Cebu and Davao. It allowed the undisruptive supply of critical care drugs in the hospital, especially on the first month of lockdown in the greater Manila area.

We executed organized distribution protocols, which were compliant to the regulations imposed by the Philippine government agencies. Our company implements the skeletal workforce system among warehouse personnel to address continued distribution operations. It limits the staff who are working inside the facility to avoid possible virus infection. As we continue to abide by the safety measures, assigned staff strictly observes the use of the face mask and laboratory suit while inside the warehouse facilities. We are firm in social distancing while at work. Delex Pharma also ensures the safety of our workers. We provide shuttle service to avoid the exposure of employees in public transport where virus spread is high. Moreover, all facility personnel are required to provide details for health checklist for monitoring. Furthermore, the team is closely working with the Regulatory Department to ensure compliance with government regulation on product importation and other legalities amid the pandemic. As cashless payment is endorsed for transactions in this new normal, our team initiated an E-commerce Platform in collaboration with the IT and Finance Department.

In response to the delivery process, our telemarketers have maintained effective shipment protocols before our clients receive the products. The delivery workforce of the company has always observed proper delivery guidelines for the safety of products and customers. The products undergo sanitation, as well, before transporting it. The team uses new personal protective equipment upon the dispatch of the life-saving medicines.

Through this effort, Delex Pharma minimizes the risk of disruption as it secures supply chain resiliency while we continue to provide quality critical care products to our market.